Privacy Policy

1. Information We Collect

When you use Hardware Doorstep, we may collect the following personal information:

• Identity data — full name, date of birth
• Contact data — email address, phone number, shipping & billing address
• Transaction data — order history, payment method used (processed by Razorpay)
• Technical data — IP address, browser type, device information, cookies
• Usage data — pages visited, search queries, time spent on site

2. How We Use Your Information

• Process and fulfil your orders, including shipping via Shiprocket
• Send order confirmations, dispatch notifications, and delivery updates
• Respond to your enquiries and customer support requests
• Improve our website, product listings, and user experience
• Prevent fraud, detect suspicious activity, and ensure account security
• Send promotional emails or WhatsApp updates (only with your consent; you can opt out anytime)

3. Information Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, and access controls. Payment transactions are processed through Razorpay's PCI-DSS compliant gateway — we never store your full card number, CVV, or banking PIN on our servers.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you signed in and maintain your shopping cart
• Remember your preferences (language, location)
• Analyse website traffic and user behaviour (via Google Analytics)

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Third-Party Services

We share limited personal data with trusted third-party services as necessary to operate our business:

Each third-party service is governed by its own privacy policy. We do not sell your personal data to any third party.

6. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — update or correct inaccurate information via your account settings
• Deletion — request deletion of your account and personal data by emailing us
• Opt-out — unsubscribe from promotional communications at any time

To exercise any of these rights, contact us at support@hardwaredoorstep.com. We will respond within 30 days.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations (tax, accounting), resolve disputes, and enforce agreements. Inactive accounts may be purged after 3 years of inactivity.

8. Legal Compliance

This privacy policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.